Our Story

Meet the Founder

I’m Treasa, founder of TMM Advisory and a Customer Experience and Operations leader with more than 25 years of experience creating exceptional service environments, developing high-performing teams, and building the operational foundations that allow businesses to thrive.

My career has been shaped by some of the world’s most recognized luxury and service-driven brands, including Richemont and Montblanc, Saks Fifth Avenue, Bloomingdale’s, LVMH and Sephora, with experience supporting brands such as Chanel, Christian Dior, Gucci, Fendi, Prada, Burberry, Christian Louboutin, Manolo Blahnik, Tom Ford, and Yves Saint Laurent.

I’ve had the privilege of serving clients at every level—from someone simply walking through the door to explore, to high-net-worth collectors investing more than $500,000 in rare and limited-collection pieces. That experience reinforced a belief that has guided me throughout my career: everyone deserves to feel welcomed, known, valued, and genuinely cared for—regardless of the size of the transaction.

My expertise lives at the intersection of exceptional customer experience and operational excellence. I help businesses strengthen the systems, leadership, and teams behind the experience—and navigate the critical moments when service, processes, or people fall short.

The experience customers see is only as strong as the operation they don’t.

Elegant logo with the letters TMM and floral decorations including a purple thistle, shamrocks, and lavender, with the text "TMM Advisory" and the tagline "Elevating Experience. Driving Loyalty. Delivering Results."
Close-up of a purple thistle flower with a honeybee on the flower, in a natural outdoor setting.
Close-up of green leaves with sunlight shining through, creating a bright and natural background.
Close-up portrait of a smiling woman with blonde hair and blue eyes, wearing black earrings and a black top against a muted green background.

Origin of the logo

The thistle and shamrock woven into the identity of TMM Advisory represent both my heritage and the principles behind my work.

The thistle represents devotion, bravery, determination, and strength—the qualities required to lead through challenges, address what isn’t working, and build something capable of lasting.

The shamrock represents renewal, vitality, resilience, and growth—a reminder that even difficult moments can become opportunities to evolve, strengthen relationships, and create something better.

Together, they represent the philosophy at the heart of TMM Advisory:

The strength to navigate the difficult moments.
The resilience to grow from them.
The devotion to creating experiences that leave a lasting mark.

I created TMM Advisory to bring the lessons of more than 25 years in luxury, retail, hospitality, and service leadership to businesses that want to elevate the customer experience while building stronger teams and more sustainable operations.